E-TechPro.Net is an independent provider of technical support services for software, hardware and peripherals. E-TechPro.Net is no way affiliated or endorsed by Microsoft® or any other Brands mentioned on the website, unless otherwise specified. All Brand Names & logo mentioned & displayed on the website belongs to its respective owners. It is just that we have a great team who deliver "trouble-shooting" in a simple way,globally.
Support Team - support@etechpro.net

Please Note :- We record and archive the payment authorisation recording of all customers till the service contract period and which can be produced as proof of transaction to our merchant account processors in case of any dispute arising wherein the customer denies any charges on their account/credit card with the intention of seeking refund post support service delivery.

E-TechPro.Net has subscription based plans, a full refund will be issued to you if we unable to resolve your issues within the said period of subscription. We want our customers to be 100% satisfied with our services. If there is more than one issue, then the prorated amount of the subscription will be retained till the cancellation day and then the balance will be refunded.

For instant/one time support plans, you will be not be eligible for any refund.

Refund Policy for Bi-Annual and other duration based support Plans Subscribers:

The Half Yearly Support Plan and other Duration Based Plans, as the name suggests, requires a 6 months the amount of subscription charge is non-refundable. However, it is subject to pure discretion of the company management upon the merits of an individual case.

Here the payment would be fully refunded if:

  • * The reported issues can not be resolved completely
  • * The issue crops up again immediately after the fix has been provided by our technical team.

In such cases, a refund request based on instance is to be made within 48 hours after the technical support has been provided to you.

However, E-TechPro.Net reserves the sole right to request additional information from you or reject your request for a refund if any fraudulent means have been adopted. E-TechPro.Net reasonably believes that such a refund request is abusive and indicative of fraudulent and foul means. In case of any fraudulent requests, E-TechPro.Net would seek to notify this to proper authorities and take appropriate legal action thereon.

The refund process normally takes 2 weeks and at times would take on month to forty-five days during the high season of request.

How we use this information

  • a) Personal Information
    • “No personal information will be shared with any third parties without the customer’s permission.”
  • b) Computer System Information
    • 1) Subscriber Computer
      We may also ask for information related to your computer. This may include: information about the date of purchase of your computer, type of computer, identification number of your computer, make and model of your computer and/or any computer hardware, software or peripherals attached to it, condition of the computer, system and registry data about software installations and hardware configurations, and error tracking files. Generally, this information is required to provide personalized technical support to you, and to help us update our support tools and enhance our supported products list.
      2) Remote Access-
      While requesting support you may request for the problem to be resolved by taking control of your computer. E-TechPro.Net uses qualified tools which allow user to grant control of user computer to an Expert remotely over the Internet, so that the Expert can diagnose or correct problems. Experts are not allowed to use the Remote Access software until and unless they have received adequate training in its use, and user have consented to grant control. In addition, Experts will not use Remote Access tools to obtain confidential or sensitive information stored on user computer or network, deliberately destroy
      information on user computer or network, or cause user to experience system problems.
      3) Diagnostic tools-
      Some E-TechPro.Net online diagnoses application may collect a wide variety of useful information about the state of a computer system and the applications on it. This information is packaged into a document containing all the essential details needed by E-TechPro.Net and is sent securely over the Internet to the E-TechPro.Net server or a third party server appointed by E-TechPro.Net. E-TechPro.Net analyzes this information to help diagnose and solve end-user problems. Information collected by the E-TechPro.Net application will not contain any sensitive information such as Web sites visited, e-mail messages, e-mail addresses sent to, passwords, profiles, etc. Use of the Remote Access and Diagnoses applications is also subject to the terms of use in the respective software license agreements. 4) Live Help Session Records E-TechPro.Net reserves the right to monitor on-line and off-line sessions between user and a Technical Support Executive for quality control of the Service provided to the Customer by Technical Support Executive. In addition, we may record on-line and off-line sessions conducted on the Web site for user reference and to assist in resolution of disputes and/or potential complaints. The session records will also be used to improve the Service, build a support knowledge base, and/or conduct internal market research. Session record data will not be correlated with personally identifiable data about individual customers. Security

Customer Credit Card Information is never stored on our servers.

All communication via internet is SSL secured.

Statistical Information

We may track domain names, IP addresses, and browser types from people who visit our site. We use this information to produce traffic statistics for the Tech on support sites. Such information is not co-related with any personal information. Privacy policy of other companies The E-TechPro.Net sites contain links to site of companies with whom we have a relationship. E-TechPro.Net is not responsible for the privacy practices of its business partners. We encourage you to read their privacy statements, as they may differ from ours. For further enquiries you can just call us at our help desk number or contact us on the email id support@etechpro.net


We are independent services provider not affilaited with MS, and any advertisement or marketing campaign your might receive about your computer is not an statement nor does not constitute technical advice to buy anything from us. We can run a diagnostic and you decide to continue using our services.